Last updated: 5 August 2026
This policy applies to all sessions, workshops and programmes booked through omindyourbody.com. By completing a booking and payment, you confirm that you have read and accepted these terms.
Booking and payment
All sessions must be booked and paid for in full at the time of booking. A slot is confirmed only once payment is received. You will receive a confirmation by email and WhatsApp.
Rescheduling individual sessions
You may reschedule a confirmed one to one session once, provided you request it at least 24 hours before your scheduled start time.
Rescheduling is not available within 24 hours of your session. A second reschedule request is treated as a cancellation under the terms below.
To reschedule, use the link in your confirmation message or contact us on the details at the end of this page.
Workshops, retreats and group sessions cannot be rescheduled. Please see the separate section below.
Cancelling an individual session
Payments are non-refundable.
If you cancel at least 24 hours before your scheduled start time, the value of your session is held as a credit, which you may use towards any session or workshop within 90 days of the original booking date.
Credits are issued as a one-time code sent to you by email. Credits are non-transferable, cannot be exchanged for cash, and expire at the end of the 90-day period whether used or not.
If you cancel within 24 hours of your scheduled start time, no credit is issued.
Missed sessions
If you do not attend your scheduled session and have not cancelled or rescheduled in advance, the session is treated as complete. No refund, no credit, and no reschedule will be offered.
If you arrive late, your session will still end at its scheduled time so that the following client is not affected.
Transfers
Individual sessions are booked for you personally and cannot be transferred to another person. This is because each session is prepared around the health information you share with us beforehand.
Places in workshops and group sessions may be transferred to another person at no charge, provided you inform us at least 48 hours in advance and the person attending completes the required health information.
Cancellation by us
If we need to cancel or move your session for any reason, you may choose either a full refund or a reschedule at a time that suits you. Refunds in this situation are processed to your original payment method within 5 to 7 working days.
Workshops, retreats and weekend group sessions
Places in workshops, retreats and weekend group sessions are limited. Venue, materials and catering are committed and paid for well in advance on the basis of confirmed numbers, which is why these bookings work differently from individual sessions.
These bookings cannot be cancelled or rescheduled, at any notice. No refund, credit or transfer of your booking to a future date is offered.
Your place may, however, be transferred to another person at no charge, provided you inform us at least 48 hours in advance and the person attending completes the required health information. If you are unable to attend, this is the option available to you.
Multi-session programmes and packages are paid for as a whole and are non-refundable once the first session has taken place.
Online sessions
For sessions held online, please join using a stable internet connection. If technical difficulties on our side prevent the session from taking place, it will be rescheduled or refunded in full. Connection difficulties on your side are treated as a missed session.
Corporate bookings, retreats and private events
These are arranged individually and are governed by the separate written terms agreed at the time of booking. This policy does not apply to them.
Duplicate or failed payments
If you are charged more than once for the same booking, or are charged for a booking that did not complete, please contact us. Verified duplicate or failed transactions are refunded in full to the original payment method within 5 to 7 working days.
Health and suitability
Certain sessions are not suitable for everyone. You will be asked to share relevant health information before your first session. If you choose not to disclose relevant information, or if a session is unsuitable for you and this only becomes apparent on the day, the session is treated as complete and this policy applies as normal.
Exceptions
We understand that genuine emergencies happen. Requests outside this policy are considered individually and at our sole discretion. Any exception made does not set a precedent for future bookings.
Contact us
For any question about a booking, cancellation, credit or refund:
O Mind Your Body
Proprietor: Dhwani Mahendra Gala
Ground Floor, 484, D Monte Street, Near Bazar Road, Bandra West, Mumbai, Maharashtra 400050
Email: dhawanigaala@gmail.com
Phone and WhatsApp: +91 91364 74728
Website: omindyourbody.com
GSTIN: 27BIMPG6964L2ZI
We aim to respond to all queries within 2 working days.